Student Complaints Policy

Regis University is a Jesuit Catholic University committed to excellence in its programs and services; it exists for the purposes of teaching and learning. It is accountable to its students, other constituents, and its institutional accrediting body to ensure that students have access to appropriate procedures for registering complaints regarding actions, decisions, and/or processes so their complaints may be deliberated and acted upon by appropriate University officials.   

This policy applies to all Regis University students regardless of department, division, school, college, status, classification, type, or location. No retaliation shall be taken against a student who articulates a complaint. 

Regis University designates its individual departments and operational units as responsible for receiving, investigating and potentially resolving student complaints. Depending upon the nature of the complaint, there are specific policies and procedures, as detailed below.

  • Violations of the Student Code of Conduct or the Nondiscrimination and Sexual Misconduct Policy
    The Regis University Student Handbook describes in detail information regarding judicial affairs, student grievances, conduct hearings, appeals and related procedures.

    In accordance with the University’s Nondiscrimination and Sexual Misconduct Policy any complaint or grievance pertaining to discrimination against persons of a protected class or pertaining to sexual misconduct will be referred to the University’s Equal Opportunity & Title IX Coordinator for investigation. The Equal Opportunity & Title IX Coordinator shall maintain records of the appeals and of the disposition thereof.

  • Academic Complaints
    Most academic concerns can be resolved informally by speaking directly with the individual; this approach is encouraged. If the issue is not resolved, students who have a complaint against a faculty member or academic administrator regarding an academic concern are expected to pursue the complaint resolution processes established in their specific division, school, and college. College-specific complaint processes are published on the websites of each college and/or in the annually-published Course Catalog.

    The five colleges of Regis University are the College of Business and Economics, College of Computer & Information Sciences (CC&IS), College of Contemporary Liberal Studies, Regis College and Rueckert-Hartman College for Health Professions.

    For concerns pertaining to grades and/or progression, the decision of the College’s academic dean shall be final.

  • Complaints Regarding Non-Academic Services
    Students with a complaint regarding non-academic services must notify the person or head of the office responsible for the service to seek to resolve the situation by discussing the concern directly with the party involved within 30 calendar days of the incident and otherwise follow the procedures for appealing a decision within the unit. For example, concerns or appeals related to disability services, financial aid, parking or residence life must be addressed through the processes set up by those departments. For further information please call:
    • Disability Services: 303.458.4941 or disability@regis.edu
    • Financial aid or tuition and fees: 303.458.4126 or 800.568.8932 or studentservices@regis.edu
    • Residence Life: 303.964.3628 or reslife@regis.edu
    • Parking tickets: 303-964-5353 or ruparking@regis.edu
    • Bookstore: 303.458.4150 or regisuniversity@bkstr.com
    • Cafeteria (Bon Appetite): 303.458.4196
    If there is not a formal procedure to appeal a particular decision, most concerns can be resolved by speaking directly with the individual. Therefore, a student with a grievance must first notify the person or office responsible to seek a resolution. Such notification should be in writing and should be submitted within 30 days of becoming aware of the grievance.

In limited circumstances, a student may file a formal complaint using the policy identified below. The formal complaint must be filed within 14 days of the student receiving a unit level decision or appeal decision, whichever is final. Alternatively, if a student does not receive a reply from the unit, the student may file a formal complaint within 30 days of the initial written notification of a grievance to the unit. The only basis for a formal complaint is that the applicable policy or procedure has not been followed or applied.

FORMAL COMPLAINTS

Formal Instructional Complaints: Appeals of academic issues (other than grades or progression) beyond a college’s academic dean may be made in writing to the Office of the Provost within 14 calendar days of the decision of the unit’s dean or director, using the process described below. The Office of the Provost will make the final decision and will notify the student of the decision within 14 calendar days of receipt of the complaint, as described below.

Complete records of such formal academic complaints (other than grades or progression), and records of their disposition, are maintained by the Office of the Provost.

Formal Non-Instructional Complaints: Appeals of a non-academic decision beyond a unit’s dean or director may be made in writing to the Office of the Vice President of Mission and Chief of Staff within 14 calendar days of the head of the unit’s decision using the process described below. The Vice President of Mission and Chief of Staff will make the final decision and will notify the student of the decision within 14 days of receipt of the complaint, as described below.

Complete records of such formal non-academic complaints, and records of their disposition, are maintained by the Office of the Vice President of Mission and Chief of Staff.

Formal Complaint Process:

A formal complaint must be made in writing, and must include the following information:

  1. Student’s name, Regis I.D. number, mailing address, email address, and telephone number.
  2. A detailed description of the specific actions that constitute the basis for the complaint and the names and titles of those involved.
  3. The date(s) of the alleged actions.
  4. A list of witnesses, if any, including their contact information and the facts known by each.
  5. Documentation that supports the complaint.
  6. Evidence that the student has already attempted to resolve the concern through the informal dialogue and unit-level resolution, as described above.

Upon receipt of a formal complaint, the Office of the Provost or the Office of the Vice President for Mission and Chief of Staff , as appropriate, will acknowledge receipt of the complaint within seven (7) working days. Normally, complaints will be investigated and resolved within 14 calendar days.

The administrator in receipt of the complaint will advise the complainant if that timeline will not be met. The office in receipt of the complaint will issue a written determination of the complaint which will be provided to the student and the affected unit or other individual.

If it is evident the complaint has not been previously addressed by the appropriate college/school/division/unit for investigation and proposed resolution, the complaint may be referred to the correct level for a decision. The office that receives the complaint may overturn, modify, or uphold the previous decision made by the head of the unit.

The decision of the Office of the Provost or the Office of the Vice President for Mission and Chief of Staff shall be final.

It is the expectation of Regis University that students will find a fair and equitable resolution to complaints when following the complaint process as outlined above; however, if a student desires to take further action and in accordance with federal law (see 34 C.F.R 668.43 (b)), information for filing complaints with our accreditor and with each State agency that governs educational activity is found below.

Regis University is accredited by The Higher Learning Commission (HLC), one of six regional higher education institutional accreditors in the United States. Web: http://www.hlcommission.org Mail: 230 South LaSalle Street, Suite 7-500 Chicago, IL 60604 Phone: 800.621.7440
HLC Complaint Process: www.hlcommission.org/HLC-Institutions/complaints.html.

Students may file complaints with the appropriate U.S. state governing board or commission that governs University educational activity. A list of appropriate state boards/commissions, as well as contact information and links to pertinent websites, is provided below. For questions regarding the appropriate state agency, please email stateauthorization@regis.edu for more information.

Alabama

Alabama Commission on Higher Education

PO Box 302000

Montgomery, AL 36130-2000

https://www.accs.cc/index.cfm/school-licensure/complaints/

Alaska

Alaska Commission on Postsecondary Education

PO Box 110505

Juneau, AK 99811-0505

Email: EED.ACPE-IA@alaska.gov

Arizona

Arizona State Board for Private Postsecondary Education

1400 W. Washington Street

Room 260

Phoenix, AZ 85007

https://ppse.az.gov/complaint

Arkansas

Arkansas Higher Education Coordinating Board

Arkansas Department of Higher Education

114 East Capitol Ave

Little Rock, AR 72201

PDF: http://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/grievance-form

California

California Bureau of Private Postsecondary Education

P.O. Box 980818

W. Sacramento, CA 95798-0818

PDF: http://www.bppe.ca.gov/forms_pubs/complaint.pdf

Colorado

Colorado Department of Higher Education

1560 Broadway, Suite 1600

Denver, CO 80202

http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut

The Office of Financial & Academic Affairs for Higher Education

61 Woodland Street

Hartford, CT 06105-2326

http://www.ctohe.org/studentcomplaints.shtml

Delaware

Delaware Department of Education

Higher Education Office

John G. Townsend Building

401 Federal Street

Dover, DE 19901

Email: dheo@doe.k12.de.us

District of Columbia

District of Columbia Office of the State Superintendent of Education

Education Licensure Commission

810 First Street, NE

2nd Floor

Washington, DC 20002

http://osse.dc.gov/service/public-complaints

Florida

Florida Commission on Independent Education

325 W. Gaines Street

Suite 1414

Tallahassee, FL 32399-0400

http://www.fldoe.org/policy/cie/file-a-complaint.stml

Georgia

Georgia Nonpublic Postsecondary Education Commission

2082 E. Exchange Pl. #220

Tucker, GA 30084-5334

PDF: http://rules.sos.state.ga.us/docs/392/5/06.pdf

Hawaii

Hawaii State Board of Education

PO Box 2360

Honolulu, HI 96804

http://hawaii.gov/dcca/ocp/consumer_complaint

Idaho

Idaho State Board of Education

650 West State Street

PO Box 83720

Boise, ID 83720-0037

http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp

Illinois

Illinois Board of Higher Education

431 East Adams, 2nd Floor

Springfield, IL 62701-1404

info@ibhe.org

Institutional Complaint Hotline: (217) 557-7359

Indiana

Indiana Commission on Proprietary Education

Attn: Director of Regulatory Compliance

302 W Washington Street, Room E201

Indianapolis, IN 46204

http://www.in.gov/cpe/2329.htm

Iowa

Iowa College Aid

603 E. 12th Street, 5th Floor

Des Moines, IA 50319

https://www.iowacollegeaid.gov/content/constituent-request-review

Kansas

Kansas Board of Regents

1000 SW Jackson Street, Suite 520

Topeka, KS 66612-1368

http://www.kansasregents.org/state_university_student_complaint_form

Kentucky

Kentucky Council on Postsecondary Education

1024 Capital Center Dr. #320

Frankfort, KY 40601-7512

http://cpe.ky.gov/policies/academicpolicies/licensure.htm

Louisiana

Louisiana Board of Regents

PO Box 3677

Baton Rouge, LA 70821-3677

PDF: http://www.regents.la.gov/page/StudentComplaints

Maine

Maine Department of Education

Complaint Investigator

23 State House Station

Augusta, ME 04333-0023

Maryland

Maryland Higher Education Commission

6 N. Liberty Street

Baltimore, MD 21201

http://www.mhec.state.md.us/career/pcs/gripe.asp

Massachusetts

Massachusetts Department of Higher Education

One Ashburton Place

Room 1401

Boston, MA 02108

http://www.mass.edu/forstudents/complaints/complaintprocess.asp

Michigan

Michigan Department of Labor & Economic Growth

Office of Postsecondary Services

Proprietary School Unit Staff

201 N. Washington Sq.

Lansing, MI 48913

PDF: http://www.michigan.gov/documents/lara/Post-Secondary_Student_Complaints_498839_7.pdf

Minnesota

Minnesota Office of Higher Education

1450 Energy Park Drive, Suite 350

St. Paul, MN 55108

http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi

Mississippi Commission on College Accreditation

3825 Ridgewood Road

Jackson, MS 39211

PDF: http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Missouri

Missouri Department of Higher Education

205 Jefferson Street

PO Box 1469

Jefferson City, MO 65102-1469

PDF: http://www.dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

Montana

Montana University System

Office of the Commissioner of Higher Education

2500 Broadway

PO Box 203201

Helena, MT 59620-3201

http://www.mus.edu

Nebraska

Nebraska Coordinating Commission for Postsecondary Education

PO Box 95005

Lincoln, NE 68509-5005

http://www.ccpe.state.ne.us/PublicDoc/CCPE/

Nevada

Nevada Commission on Postsecondary Education

3663 East Sunset Road

Suite 202

Las Vegas, Nevada 89120

http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

New Hampshire

New Hampshire Higher Education Commission

101 Pleasant Street

Concord, NH 03301-3494

http://www.education.nh.gov/highered/colleges/index.htm

New Jersey

State of New Jersey

PO Box 542

Trenton, NJ 08625

http://www.state.nj.us/highereducation/More_HE_Resources/accreditation.htm

New Mexico

New Mexico Higher Education Department

2048 Galisteo Street

Santa Fe, NM 87505

http://www.hed.state.nm.us/students/hed-student-complaint-form.aspx

New York

New York Office of College and University Evaluation

New York State Education Department

5 North Mezzanine

Albany, NY 12234

http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

North Carolina

The University of North Carolina General Administration

Post-secondary Education Complaints

c/o Assistance Director of Licensure and Workforce Studies

910 Raleigh Road

Chapel Hill, NC 27514

http://www.northcarolina.edu/?q=complaints

North Dakota

North Dakota Department of Career and Technical Education

State Capitol - 15th Floor

600 E. Boulevard Ave. Dept. 270

Bismarck, ND 58505-0610

http://www.nd.gov/cte/

Ohio

Ohio Board of Regents

30 East Broad Street, 36th floor

Columbus, OH 43215-3414

http://www.ohiohighered.org/

Oklahoma

Oklahoma State Regents for Higher Education

655 Research Parkway

Suite 200

Oklahoma City, OK 73104

Oregon

Oregon Office of Degree Authorization

1500 Valley River Drive, Suite 100

Eugene, OR 97401

http://www.osac.state.or.us/oda/accreditation.html

Pennsylvania

Pennsylvania Department of Education

333 Market Street, 12th Floor

Harrisburg, PA 17126-0333

http://www.portal.state.pa.us/portal/server.pt/community/higher_education/8711/complaint_procedure/1004474

Puerto Rico

Puerto Rico Council on Higher Education

PO Box 1900

San Juan, PR 00910-1900

http://www.de.gobierno.pr/

Rhode Island

Rhode Island Board of Governors for Higher Education

Shepard Building

80 Washington Street

Providence, RI 02903

http://www.ribghe.org/

South Carolina

South Carolina Commission on Higher Education

1122 Lady Street, Suite 300

Columbia, SC 29201

PDF: http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/complaint_procedures_and_form.pdf

South Dakota

South Dakota Board of Regents

306 E. Capitol Ave, Suite 200

Pierre, SD 57501-2545

Tennessee

Tennessee Higher Education Commission

404 James Robertson Parkway, Suite 1900

Nashville, TN 37243

Texas

Texas Workforce Commission

Career Schools and Colleges

101 East 15th Street, Room 226-T

Austin, TX 78778-0001

PDF: http://www.twc.state.tx.us/svcs/propschools/ps401a.pdf

Texas Higher Education Coordinating Board

1200 E. Anderson Lane

Austin, TX 78752

http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5‐03D4‐9CCE‐40FA9F46F2CD3C9D

Utah

Utah Division of Consumer Protection

160 East 300 South

Salt Lake City, UT 84111

http://consumerprotection.utah.gov/complaints/index.html

Vermont

Vermont Department of Education

State Board of Education

120 State Street

Montpelier, VT 05620-2501

PDF: http://www.education.vermont.gov/new/pdfdoc/pgm_postsecondary/EDU-Complaint_Resolution_Statement_for_Postsecondary_Education_Matters.pdf

Virginia

State Council of Higher Education for Virginia

101 N. 14th St., 9th Floor

James Monroe Building

Richmond, VA 23219

PDF: http://www.schev.edu/forms/StudentComplaintInformation.pdf

Washington

Washington Higher Education Coordinating Board

917 Lakeridge Way

PO Box 43430

Olympia, WA 98504-3430

http://www.wsac.wa.gov/protecting-education-consumers

West Virginia

West Virginia Higher Education Policy Commission

1018 Kanawha Blvd E., Ste 700

Charleston, WV 25301-2800

http://www.wvhepc.com/

Wisconsin

Wisconsin Educational Approval Board

201 W. Washington Avenue, 3rd Floor

P.O. Box 8696

Madison, WI 53708 - 8696

http://eab.state.wi.us/resources/complaint.asp

Wyoming

Wyoming Department of Education

2300 Capitol Avenue

Hathaway Building, 2nd Floor

Cheyenne, WY 82002-0050