BasicGuidelinesWriting YourResumeSuggestedOutlineResumePhrasesExampleResumesScannableResumes Your resume should be a brief history of your accomplishments and skills that you prepare for potential employers. It should be written with one thing in mind - to get the interview! The first step in writing a resume is self-assessment. You should have an idea of your skills, work-related experience, accomplishments, and career goals. Start writing it down so you can see clearly your experience, skills and accomplishments. The following format is helpful in starting you out: Job, Volunteer Work or School Activity Tasks Performed Accomplishment Skills Resident Assistant Helped students adjust to campus life Encouraged and developed community on floor Monitored quiet hours on floor Counseled students and referred to professional staff when necessary Programming Hired back for second year Asked to participate in training of new Resident Assistants Completed Resident Assistant's course in Peer Counseling Leadership Communication skills Organization and planning skills Activities management Conflict resolution Motivated others Human Resource Manager Hired staff Developed new employee training program Researched new benefits package Created database to track benefits Reduced time to fill vacancies by 30% Created new program with excellent staff evaluations Reduced staff turnover by 25% Received annual human resources staff award three years in a row Planning and organization Coordination of staff efforts Program design and implementation Analysis and research skills Interviewing and staff selection skills and follow through Proficient in Outlook, Excel, and MS Word Employers will initially SKIM your resume in 60 seconds or less when making the first evaluation of whether your resume stays in the pool to be considered or ends up in the wastebasket. Therefore, the most pertinent information on your resume should be on the top half of the page. You need to “hook” the employer’s interest immediately. 1. Heading Include your name, address, email address and telephone number. 2. Summary of Qualifications (optional) This is where you can list 3 to 5 things that you particularly want to stand out. This is really your chance to market yourself. Typical information included in the Summary of Qualifications are: years of relevant experience, training/credentials, one significant and outstanding accomplishment. 3. Education New graduates’ resumes should list education before experience. (If not a new graduate, your education should be after your work experience). This section allows you to give the employer a lot of information about yourself in addition to your degree and major. Include important classes, research projects, capstone, etc. You can have a subsection here to include honors such as being on the Dean’s List, scholarships, or awards. 4. Experience There are two main formats used to give the employer information about your work experience. They are: Chronological format * job information is arranged by employer, listing your most recent job first * state your job title, name of company or organization, location, and dates of employment Functional format (combination) * work experience is arranged according to areas of skills * after you list your skills you need to list your employment in a separate section (job title, company’s name, and dates of employment) As you list your experience under either one of these formats you want to give the employer an idea of your accomplishments and skills. See the section on Writing Resume Phrases to help you write this part. Some Helpful Suggestions - Don’t underrate your accomplishments or undervalue yourself. Doing a job well is an achievement in itself. Identify for the reader your desirable employee qualities and transferable skills. Don’t be modest. Expressing that you are “fairly good” or “adequate” will convince a prospective employer to interview someone else who is “outstanding.” Don’t be restricted by your jobs’ official descriptions or duties. Show that you can aid the team's effort with your contributions above and beyond the call of job titles. Don’t repeat words. For example, vary ways to say “client,” “customer,” “patron,” “consumer,” “public.” 5. Leadership and Service In this section you may want to mention: sports positions of leadership on campus computer skills knowledge of a foreign language (If knowing this foreign language is a requirement for the job and you are fluent in it, put it under summary of qualifications) Use explicit action verbs. Your prospective employer knows the duties of your jobs. Your task is to show how YOU - with your unique personality and talents - used the duties to achieve results Supervised one hundred 10 to 14 year old berry pickers, with a retention rate of 97%. Created a time-saving reporting form. Compiled and presented market research data that convinced clients to hire our firm. Taught middle school science classes, whose students have won city science fair for the past three years. Power Verb Examples Leadership, Decision Making, or Management Skills Allocated funds for various Karate Club projects. Determined club policy regarding the admission of new members. Directed a team of five oceanographers seeking the lost city of Atlantis. Elected President of Psychic Club for three consecutive years. Enlisted the support of 20 volunteers to restore a community garden. Formed a student committee to investigate the abuse of alcohol on campus. Founded a volunteer organization dedicated to serving the needs of the homeless. Governed the University Senate, adhering to the highest standards of honesty and integrity. Hired a staff of 15 phone interviewers for the alumni telethon. Initiated the unionization of domestic workers, including housewives. Inspired obese individuals to adopt a low-fat vegetarian diet. Instituted a more relaxed dress code to boost staff morale. Led foreign visitors on a walking tour of lower Manhattan. Managed an exclusive hair salon catering to entertainment personalities. Moderated a panel discussion on the impact of nuclear proliferation. Motivated volunteers to work extra shifts prior to the mayoral election. Operated a successful computer graphics consulting firm for three years. Oversaw the distribution of refreshments to more than 5,000 marathoners. Pioneered the national anti-fraternity movement. Presided over monthly student council meetings. Produced an orientation video for New York University Office of Career Services. Recruited, hired, and trained ten new staff members. Represented the student body on the Faculty Recruitment Coordinating committee. Selected bands for the Senior Week Celebration. Spearheaded efforts to ban the use of animals in laboratory experiments. Sponsored a bill to make all tuition benefits tax-exempt. Staged a benefit concert for victims of Hurricane Bill. Started a campus-based travel agency designed to serve the university community. Supervised 12 peer counselors. Administrative, Organizational, & Follow-Through Skills Arranged transportation to and from conferences site for over 100 visiting scholars. Assembled press kits and promotional packages for national rock and roll music tours. Collected delinquent payments from patients. Centralized alumni credential files resulting in more efficient file maintenance. Coordinated seating arrangements at fashion shows for media and retailers. Catalogued the private art collection of David Byrne. Distributed a weekly newsletter to 4,000 subscribers. Disseminated pamphlets on HIV to Residence Life staff members. Enforced the laws of New York State in the most equitable manner possible. Executed stock and option orders issued by retail brokers. Formalized application procedures for the Alumni Mentor Program. Implemented a computerized registration system. Installed system software on over 250 computer stations. Maintained a comprehensive log of acceptable sound takes. Organized a ski trip to Utah during winter break. Planned a twelve-part lecture series concerning international politics. Prepared a list of low cost treatment centers throughout the city. Processed over 100 financial aid applications daily. Routed over 500 calls daily to a staff of twenty-five. Recorded minutes at weekly staff meetings. Reorganized the Career Resource Center collection based on the Holland codes. Scheduled weekly social outings for dormitory residents. Updated alumni mailing list for annual fundraising drive. Communication Skills Acquainted Swiss diplomats with the cultural attractions of New York City. Apprised management of shifts in consumer buying patterns. Answered callers’ questions during an alternative music radio talk show. Briefed reporters on recent developments in United States foreign policy. Conducted campus tours for prospective students and their parents. Contacted subscribers by phone to offer a special renewal date. Demonstrated how to use Word 5.1 to create an in-house newsletter. Drafted correspondence for senior management. Educated parents of the physically challenged about the Americans with Disabilities Act. Explained academic requirements to incoming freshmen at the College of Arts and Science. Familiarized Rwandan refugees with American customs and practices. Handled phone requests for tickets to events at Foxboro Stadium. Informed committee members of the various factors affecting student retention. Instructed a group of inner-city junior high school students in the basics of photography. Lectured American physicians about the benefits of Eastern healing practices. Listened to employee grievance. Presented major selling points of the new swimwear collection to sales force. Reported findings about campus safety to the Executive Committee. Responded to phone inquiries regarding the admissions process. Spoke about the relationship between diet and overall health at the AMA conferences. Summarized the judicial board policies of fifteen liberal arts colleges. Taught basic English to children of Mexican migrant workers. Trained bartenders on how to properly mix “Sex on the Beach.” Translated romance novels from English to Spanish. Wrote a daily summary of the New York Stock Exchange activity. Analytical or Research Skills Analyzed blood samples to determine cholesterol levels. Assessed clients’ readiness to return to the workplace. Audited financial records of the Board of Education. Compiled a critical bibliography of contemporary Brazilian music. Consulted on the design of a virtual reality. Detected signs of intelligent life beyond the universe. Discovered a new species of reptile in the Amazon. Documented the history of soccer in Eastern Europe. Edited manuscripts for content and style. Evaluated job readiness of newly arrived immigrants. Examined supermarket poultry to determine salmonella bacteria levels. Gathered data on violent crime trends in the United States. Identified students in need of remedial help. Interpreted entertainment contracts and prepared contract amendments. Interviewed varsity basketball players for a feature article in The Targum. Researched the relationship between income level and political affiliation. Searched NHL archives for information on hockey in the United States before 1920. Surveyed over 2,000 Alabama residents to determine their opinions on television violence. Tested the effects of marijuana on short-term memory. Ability to Create or Innovate Authored two articles about psychic phenomena. Conceived of the international blockbuster film, Transvestites in Turkey. Conceptualized a twelve-step program for chocolate addicts. Created in-store displays utilizing glow-in-the-dark mannequins. Composed a film score for a documentary on the Russian Revolution. Designed a five week intensive Spanish conversation course for hospital personnel. Devised a direct marketing campaign for a non-dairy frozen dessert. Established long-term objectives for a national community service initiative. Invented a solar powered light bulb capable of illuminating a 300-square foot room. Originated the “Fashion Compassion Ball,” an annual fundraiser for battered women. Revolutionized the use of Styrofoam models in print advertising. Counseling, Helping, or Mediating Skills Aided the homeless with all aspects of their job search. Attended to the daily needs of nursing home residents. Assisted students with the career decision-making process. Collaborated on the design of a new billing system. Contributed to the development of the restaurant’s new outdoor seating area. Counseled college seniors on the transition from school to work. Comforted children suffering from various serious illnesses. Facilitated the installation of a multimedia exhibit honoring female athletes. Fostered the reconciliation between African-American and Jewish residents in Crown Heights. Guided high school students through the college application process. Helped victims of child abuse regain their self-esteem. Instilled confidence in individuals trying to overcome their fear of flying. Mentored high school students considering careers in physical therapy. Provided warmth and companionship to children suffering from leukemia. Settled disagreements between landlords and tenants. Supported sales efforts of brokers by maintaining up-to-date client records. Tutored elementary school students in basic math. Treated patients with multiple psychological disorders. Ability to Convince or Sell Arbitrated a settlement between team owners and players. Convinced owner to introduce daily drink specials resulting in a twenty percent increase in profits. Dissuaded union members from voting in favor of a walkout. Encouraged dormitory residents to participate in weekly “town hall” meetings. Marketed carpentry services via phone and direct mail. Mediated conflicts between quarreling roommates. Negotiated contracts on behalf of 1,200 union members. Persuaded shoppers to sample perfumes and cologne. Promoted long distance telephone services to businesses in the New York metropolitan area. Publicized film screenings via flyers, posters, and ads in the local paper. Resolved disputes between management and staff concerning salary increases. Sold advertising space to clothing retailers throughout California. Secured new accounts by making in-person sales presentations. Solicited alumni for contributions to restore the damaged cathedral. More Useful Power Verbs Adaptedteaching style to meet the needs of inner-city youth. Attained the level of black belt after three months of intensive karate lessons. Augmented sales by 25% through extensive phone follow-up. Awarded the Anderson Medal for superior sportsmanship. Boosted net retail sales by 50% over the last quarter. Broadened awareness of Middle Eastern politics through extensive travel. Built temporary housing for the homeless. Calculated daily shifts in foreign exchange rates. Catered awards ceremonies for up to 3,000 attendees. Decreased the average wait for registration by 25%. Developed expertise on the subject of vintage French wines. Ensured customer accounts compiled with Federal Reserve regulations. Eliminated dangerous admission rites for newly accepted fraternity brothers. Exceeded monthly sales quotas a record 15 consecutive times. Excelled at providing professional, courteous, and efficient service. Expanded retail operations to 50 sites nationwide. Expedited the processing of transcript requests. Fabricated all molds and tools by hand. Financed 75% of college education through full-time work. Gained experience with a variety of desktop publishing programs. Generated significant student interest in CIEE’s work abroad programs. Improved relations between staff and management through monthly gripe sessions. Increased paid membership by 200% within two years. Launched a campus-wide public relations campaign for the Schick Tracer. Mastered spoken Greek while traveling throughout Crete. Modernized the recreation center by introducing the latest line of Nautilus machines. Published a monthly newsletter listing internship opportunities nationwide. Raised the ability and confidence level of beginning racquetball players. Reconciled out-of-balance expense accounts. Reduced campus waste by introducing a dorm-based recycling plan. Revamped the school library, making it accessible to those with impaired mobility. Revitalized cheerleading squad through modernized costumes and dance routines. Saved employer $20,000 by revamping vendor system. Shopped retail establishments to determine current fashion trends. Strengthened business relationships by providing superior customer service. Supplemented lectures with role plays and interactive group exercises. Tended bar at an exclusive Soho drinking establishment. Utilized spreadsheet software to aid with line planning. 2. Use short words instead of long ones; be direct and concise. Write “assessed outcomes” instead of “evaluated program ramifications.” Four syllables are more powerful than twelve. 3. Quantify your results, if possible. Show volume, how often, ability to work on simultaneous projects and meet tight deadlines. Identified and developed new market which increased revenues by 50%. Reduced costs by helping clients initiate more effective procedures. Met daily copy deadlines while authoring major Sunday supplement. 4. Descriptions should show prospective employers your value. The results of your work can: a. Save time b. Save money c. Make money You may want to use the (PAR) “Problem - Action - Result” model. Recruited and supervised rebuilding of sales department, increasing sales 20% within one year Originated media advertising to successfully launch new services against wide competition. Developed “Employee Motivation Plan” to augment restaurant morale and efficiency. 5. Take credit for your part in the efforts of your organization. This is not the time to be modest. If appropriate, use words such as “co-authored,” “assisted,” and “collaborated.” 6. Break complex projects down into their tasks and results, using compound resume phrases separated by bullets. Designed and produced innovative displays for the industry. Researched the cosmetics industry and determined what equipment was needed for effective retail product exposure. Co-designed compact and eye-catching display units. Monitored production of fixtures with R&D team. Marketed and sold display fixtures to stores and manufacturers. View several example resumes in the PDFs below Regis College Resume Examples Rueckert-Hartman College for Health Professions Resume Examples College of Contemporary Liberal Studies Resume Examples College of Computer Information Systems College of Business and Economics The scannable resume is really a paper resume that will be scanned into a computer. When you fax or email your resume to a company that uses a computerized applicant tracking system, it will end up in some database. According to U.S. News and World Report, more than 1,000 unsolicited resumes arrive every week at most Fortune 500 companies, and before the days of applicant tracking systems and resume scanning, 80% were thrown out after a quick review. It was simply impossible to keep track of that much paper. Nowadays, a company will scan your resume into the computer using a software program to match key words in your resume to the job description. Nearly half of all mid-sized companies and almost all large companies are scanning resumes and using computerized applicant tracking systems. Smaller companies turn to service bureaus and recruiters to find potential employees for them, and these same service bureaus and recruiters scan resumes. Things you can do (or not do) to make your resume scan better: Use white, ivory, or beige resume paper. Do not use recycled paper as the flecks in it confuse the scanner! Do not use unusual fonts. The scanner won’t recognize different fonts. None of the letters should be touching at all. Do not use italics. Do not use reverse boxes. The scanner does not interpret white as a letter. Can use underlining as long as the lines do not touch any letters. Can use bullets, but do not use hollow ones. The scanner will interpret them as the letter O. Use the word AND – do not use &. Always put periods at the end of your statements. Do not print on both sides of the paper. Do not fold or staple your resume. The second sheet should have your name and state page 2 on it. Small (3 to 4 lines) columns are okay. Anything more than that will not scan in well. Do not use short vertical lines. It is okay to use bold print. Don’t set dates apart as it will read as a column. Use a series of dots to connect the dates to the place of employment and dates you worked there. Headings on the left side of your resume are okay, but do not start out with dates on the left side. Use both key words and action verbs in your resume. Key words are usually nouns and adjectives. Key words are words the employer thinks describe the important qualifications of the job, and he/she will see how many matches of key words there are with you resume. Don’t abbreviate. The scanner might not match the word. Make sure there are no misspellings or typos in your resume. The scanner won’t match misspelled words with the key words in the software program. Use a 10 to 12 point sized font on your resume. Anything smaller won’t be recognized by the scanner. Anything larger than 12 point font won’t look professional.