Have Questions? Managing your student account can help ensure that you receive information accurately and on time. Find answers to frequently asked questions regarding student accounts and billing. Tuition and Fees Why am I being charged for health insurance? Health insurance is mandatory for all traditional (semester-based) students unless a waiver is completed with Student Life. Please log on to www.aetnastudenthealth.com to waive your insurance or contact Student Life at 303.458.4086 with any insurance questions. The insurance charge will be removed from your student account within 48 hours after Student Life verifies your waiver. How can my tuition be due before I receive an invoice? Because it is possible to register for a class up to the due date, and we send out the invoices only once a week, the due date may have passed before you receive an invoice in the mail. Online Service Fee Do other universities charge a fee to process payments online? Yes, a majority of schools in Colorado and nation-wide charge a fee when paying online. An average transaction fee can be upwards of 2.5% of the transaction amount. Regis is charging 1% up to $20. What is the purpose of the online service fee? Regis University, like most universities, contracts with a provider for electronic payment solutions that are secure and available 24/7. Up until now, Regis has absorbed the full costs associated with offering the convenience of online payments. In order to keep up with the increasing costs for this service, the University will be passing along a portion of the cost to students who choose to make online payments. How much is the fee when making online payments? The fee is 1% of the transaction/payment amount made, not to exceed a $20 maximum on larger payments. This fee will automatically be calculated at time of making the payment. Is there a fee when making an e-check (EFT) payment online as well? Yes. Any payment made online, regardless if the payment method is credit card or e-check, will be charged the fee. When will the online service fee be effective? The new fee is effective December 31st, 2014. Is the online service fee refundable? No. This fee is non-refundable even if you decide to drop your course/s. Can I still make payment by phone, mail, or in person at a campus location? Yes. These payment methods are still available for you. The online service fee will not be charged with these payment methods. I am on a payment plan with Student Accounts. Will I be charged the online service fee? You will only be charged the online service fee if you make your monthly payment online via WebAdvisor. The fee will be charged for both the “Make a Payment” option, as well as “Pay on My Payment Plan” option. You can still make your monthly payments by phone with your Student Accounts Representative, by mail, or in person at no fee. If you are currently signed up for automatic payments, this fee will not be assessed. I have an active payment plan with Student Accounts. Can I sign up for automatic monthly payments so I don’t forget to make my payment? Yes. Contact your Student Accounts Representative to set automatic payments when you are ready. These payments will not be charged the online service fee. Will the online service fee appear on my bill or in my account summary in WebAdvisor? No. The online service fee will be automatically added at the time of making an online payment. The fee will not be displayed on your bill or in in the Account Summary in WebAdvisor. I have a sponsor that pays my tuition. Will sponsors be charged the online service fee? No. Most sponsors make payment via ACH, mail in check, or by company credit card on the phone with the Sponsored Billing Representative. Is the online service fee a one-time fee or will it be assessed every time I pay on my student account? The service fee will be assessed each time you make an online payment via WebAdvisor. I have a parking fine that I need to pay. Will the online service fee be applied to other charges that are not tuition related? Yes. Any online payment will be assessed the service fee. I usually pay by credit card. Can I mail in my credit card number with my billing statement to make payment? No. Regis will not accept mailed in credit card numbers on the billing statement. We want to protect your identity and avoid any compromise of your credit getting into the wrong hands. Regis adheres to the Payment Card Industry Data Security Standard (PCI), which is a set of policies and procedures to ensure student information is protected and to avoid misuse of your personal information. I want to defer my tuition online. Will the online service fee be assessed? Yes. Any online payment transaction will be assessed the 1% fee. Financial Aid Why did I get a late fee(s) if I have financial aid? The financial aid was not confirmed by the due date. This means that there is a step for you to complete before the financial aid is considered guaranteed funds. Common incomplete items include not approving and signing your ARF (Award Response Form), not signing your MPN (Master Promissory Note), and not completing the online entrance counseling. I just found out my financial aid won't pay in because I am less than half time. How can I take care of my past due balance? A Payment Agreement may be established with Student Accounts. Payment Agreements typically require monthly payments (not less than 10% of the overall balance) until the balance is paid in full. I just completed my financial aid acceptance form. Is my tuition covered? Usually a promissory note and/or Entrance Counseling will still need to be completed, in order for financial aid to be considered guaranteed. If you are unsure of the status of your loans, please call Financial Aid at 303.458.4126. Deferments Can I get assistance with filling out a deferment form? Yes. Call us at 303.458.4126, or stop by any campus location. Can I do a tuition deferment over the phone? No. You can complete the deferment and make payment on WebAdvisor. Can I do a late deferment? No. Please call Student Accounts to make other arrangements. When is the deferment fee due? The deferment fee is due at the time the deferment form is completed. Can I transfer my deferment fee to another course? No. Deferment fees are non-refundable/non-transferable, as stated on the form. Are Military Deferments available? Yes, deferments are offered at no cost to military students. You will need to show proof of active-military duty and complete the military deferment form by the due date for the course. Refunds Why haven’t I received a refund on my withdrawn course? The amount of your refund from a dropped course will be determined by the term withdraw/refund schedule. Credit balances are automatically refunded. To ensure the timely refund of dropped courses, please call Enrollment Services at 303.458.4126 and request a refund. When will I get my financial aid refund check? Why didn’t I receive the full amount? You will receive your check within 14 days of the disbursement date. Financial Aid typically disburses into your student account after the term's drop/add date. Financial Aid will be applied to tuition and fees first. Any remaining credit balance will be issued to you via check. Can I have my refund direct deposited into my checking account? Yes. Please log into WebAdvisor and then, under Student Accounts, click Direct Deposit (US). Fill out the routing number and checking account number in the provided areas. An e-mail will be sent to you when the direct deposit is ready to deposit. Please allow 48 hours from the time you receive the e-mail to the time your funds are available. Can I have my refund sent next-day air to me? Regis University does not offer this option unless it was pre-arranged and prepaid by the student prior to the refund being processed. These are treated as an exception-only basis. When I drop or withdraw from a course, when will I be refunded? Please contact Enrollment Services to request a refund. Credit balances are audited and refunded at different times during the year. Sometimes checks may be delayed due to the constant adding and dropping of courses. If I pay for a class by credit card, can I get a paper check refund? No. Regis University has a merchant agreement with the credit card companies and we are required to return the credit to the original source of a payment I sent in a Check Reissuance Request Form. What is the turnaround for the check to be re-issued? There is a two week period from the issue date of the check until a stop payment can be processed. After the two week period, once a Check Reissuance Request is received, it takes approximately three days for another check to be generated. What can I do to have my check held for me to pick up on campus instead of being mailed to my home address? Contact Student Services and request that your check be held for pick-up. Your account will be flagged and the check will be held at the Cashier’s Office on the Lowell Campus for you to pick up. If you are enrolled in Direct Deposit, you will need to cancel your Direct Deposit before a check can be issued and held at the Cashier's Office. After the refund has been requested, when will it be available for me to pick up? Typically, once a refund is requested, the check will be ready for pick up or mailed within two business days. If I have a Parent PLUS Loan but my parents want the money refunded to me, what do I need to do? The signer on the Parent PLUS Loan needs to complete the PLUS Refund Authorization form and forward the signed form to Enrollment Services. Click on the Publications and Forms link to access the appropriate form. Can I keep the credit on my account for future terms’ tuition? Yes. Complete a Credit Balance Hold Form and forward it to Enrollment Services. All credit balances will be held on your account as indicated on the completed form. There is one exception to the credit balance hold effective July 1, 2008, due to Federal Regulations: credits generated from Federal Financial Aid cannot carry over into different Financial Aid fiscal years, even if requested in writing by the student. Select the Publications and Forms link to access the appropriate form. Past Due I have a past due balance, but I cannot pay for the entire balance due. What now? A Payment Agreement may be set up. A minimum requirement of 10% of the total balance due will need to be made on a monthly basis. A payment agreement will need to be signed and the first payment will need to be made before the collection process will cease on the account. Please keep in mind future registration is not allowed until the past due balance is paid in full. I want my transcript or diploma but was told I have a restricted account and cannot receive it? Any financial obligation needs to be paid in full in order to release a transcript or diploma. If the full past-due amount cannot be paid at the time of the request, a Payment Agreement may be set up. Once the account is paid in full the release will be granted. Why haven’t I received my diploma? If there is a financial obligation owed to the University, it must be paid in full before a diploma will be released. If you have a Perkins or Nursing loan, you may need to complete a mandatory Exit Interview. Please call the Loan Administrator at 303.458.4131 for instructions. Once there is verification that the account is paid in full, or that the mandatory exit interview has been completed, the Office of Records and Registration can release the diploma. I have already paid the collection agency for my account. May I register now? Remittance from the collection agency must be received before registration will be granted. Please keep in mind, once you have been referred to a collection agency, you will be placed on a pre-pay status. Registration will only be permitted if you pay for future tuition at the time of registration or if you have guaranteed financial aid for that semester. I paid the collection agency a long time ago. Why is my transcript being held? Often times there are unpaid fees the collection agency was under no obligation to collect. These fees will need to be paid before the release of the transcript will be approved. My account has been referred to TWS (Transworld Systems) Agency. Can I pay Regis directly for the past due balance? Yes. My account has been referred to an external collection agency. Can I just pay Regis University and avoid the fees the agency is trying to collect? No. Once an account has been referred to an external collection agency, that agency owns the account. We are under contract with that agency and the account cannot be retracted. All future communications and payment arrangements need to be directed to them. I have a payment arrangement with the collection agency; can I now receive my transcript? No. Although a student is attempting to pay down the balance owed, Regis University will not release transcripts or diplomas until the balance is paid in full and the funds are verified with the collection agency. I have a payment arrangement. Why did I get a Final Notice? The signed Payment Agreement wasn’t turned in, you haven’t made your first payment as agreed, or you didn’t keep to the agreement. Please contact Student Accounts for details regarding the status of your account. Why can’t I register if I have a payment arrangement? A payment arrangement keeps an account from going through our collection process. Registration can only take place if the account is paid in full or if there is enough guaranteed financial aid to cover the account Regis Payment Option Can I get assistance with filling out an RPO? Yes. Please call or stop by Student Accounts for assistance. Why can’t I elect to have an RPO for the entire year? Charges in registration, fees, financial aid, and payment methods vary and are unique for each term, making a standard RPO inaccurate and not reflective of the term balances owed. A new signed RPO application must be completed each semester. How can I change my credit card information for automatic deduction? Call Student Accounts before the next payment due date to change your information. Why are my monthly payments different? Changes made to housing, meal plans, other fees, or financial aid awards will adjust the balance owed. Can I make my RPO payments online? Yes. RPO payments can be made online by logging into WebAdvisor in the Students menu, and under Student accounts clicking "Make A Payment." Who is responsible for their student account/RPO? The student is responsible for the coordination and completion of the RPO and student account. Why can’t I elect to have an RPO for the entire year? Charges in registration, fees, financial aid and payment methods vary and are unique for r each term, making a standard RPO inaccurate and not reflective of the term balances ow4ed. A new signed RPO application must be completed each semester. How many payments can I split my balance between each semester? The available payment terms are 6 months (July-Dec) for Fall and (Jan-June) for Spring, 5 months (July-Nov) for Fall and (Jan-May) for Spring and finally, 4 months (Aug-Nov) for Fall and (Jan-April) for Spring. Sponsored Billing When will my voucher/tuition assistance form/letter of credit be applied to my account? After the add/drop period. What needs to be done with a submitted voucher if the class was dropped? The voucher will not be processed. We do not bill until after the add/drop date. What if the amount or class is incorrect on the voucher? Make your sponsor aware; they will have to correct the discrepancy in their system and if necessary send out a corrected voucher. My company reimburses me for tuition; do you need a letter from them stating they will be paying for my classes? No, unless you are under corporate billing and Regis University bills your employer directly. You are responsible to pay in full or defer your classes by the due date. Perkins and Nursing Loans How do I sign for my Perkins or Nursing Loan? Shortly after you have signed your Award Response Form (ARF), you will get an e-mail from the Loan Administrator directing you to a Financial Counselor website. In this website you can complete your entrance and e-signature for these loans. Once the Loan Administrator receives verification, the loan will be certified. You only have to do the on-line process once while you are at Regis University unless you leave school and come back; then you will be required to complete the process again. When does repayment start for a Perkins or Nursing Loan? There is a nine month grace period on these loans. This grace period starts when you graduate or leave Regis University.