CPS: Certificate in Conflict Management
COM 310 - Interpersonal Communication
Studies interpersonal aspects of communication. Introduces concepts and related skills that define communication in a variety of face-to-face contexts. Includes models of communication, language and meaning, nonverbal and verbal communication, perception, conflict and establishing positive human relationships via communication.
COM 408 - Conflict Management
Prepares students to identify, avoid, and manage common types of conflict within organizations. Presents communication styles and strategies for working through conflict.
Cross listing(s): BA 411.
COM 420 - Mediation
Explores the communication process where a third party helps parties negotiate interest-based solutions to problems. Provides theoretical understanding and skill-based practice to develop skills that effective mediators must possess. Includes discussion of factors that contribute to successful mediation, such as the importance of context, overcoming obstacles, motivating parties, mediator roles, mediation processes, drafting agreements, and balancing of power.
COM 466 - Negotiation
Focuses on theory and application of distributive and integrative bargaining strategies. Emphasizes skills necessary to negotiate successfully in both private, interpersonal arena, and in organizational settings.
Cross listing(s): BA 466.
COM 470 - Decision-Making and Problem Solving
Examines involvement of stakeholders in decision processes, models for decision-making, decision trees, risk analysis, and issues associated with implementation of decisions.
Cross listing(s): BA 473.