The Desk Assistant (DA) position at Regis University is a Work Study position where DAs attend to the needs of the front desk of one of the residence halls or the Residence Village Commons. DAs help maintain the security of the building while providing friendly customer service for the residents and guests of the hall. DAs are primarily supervised by the Residence Life Coordinator and Senior Staff member of the hall they are assigned to. As the first face most people see when entering the residence halls, this position and the responsibilities it entails are very important. However, with that said, so long as team members are completing all responsibilities and expectations to high standards, DAs can expect to have time to study and take care of personal business at the front desk during their shifts. Additionally, a successful DA willingly acts as a role model for other students and residents by living according to the University’s Student Code of Conduct and the policies of the Office of Residence Life and Housing. The front desk of each hall is staffed 24/7; the DA position is split into two categories of Day DAs and Night DAs.
Basic Functions and Responsibilities:
The basic functions and responsibilities of the front desk are:
- Providing friendly, courteous, and helpful customer service to all residents and visitors
- Reviewing residents’ Regis ID cards as they enter to ensure they live in the building
- Signing in residents’ guests to keep record of who is in the building
- Completing rounds of the building each hour
- Supporting Residence Life staff members
- Checking in/out equipment for the halls
- Maintaining community standards and the Regis Code of Conduct in conjunction with hall staff
- Answering the telephone professionally and keeping record of any messages
- Promoting the safety and security of the residence hall and its residents
Students who are hired as DAs are expected, as a minimum, to:
- Have a positive attitude while working
- Greet and welcome people as they enter the building
- Say goodbye to people as they leave the building
- Maintain professional communication with supervisors regarding work and the needs of the hall
- Be punctual and attend all shifts and meetings on-time
- Maintain professionalism at all times while working at the desk
- Adhere to all Regis University code of conduct and standards set by Residence Life Staff
Night Desk Assistant:
The Night Desk Assistant (Night DA) position at Regis is a student position that does not require the student to have work-study funds. This position has all of the same responsibilities as a Desk Assistant (see above). A Night Desk Assistant works between the hours of 12:00am (midnight) and 8:00am. All Night DAs report to the Residence Life Coordinator for the hall in which they work. The pay rate for this position is $11.00/hour.
Eligibility and Application Process:
Any student who meets the following requirements will be eligible to apply for a Desk Assistant position:
- Has been a Regis University student for at least one semester
- Maintains a GPA of 2.8 or higher
- Is eligible for Work Study funding (*Only applicable for Day DAs. If you do not have Work Study, you may apply to be a Night DA.)
- Is in proper judicial standing with Regis University
- Is available for mandatory DA training all day on Wednesday, August 23, 2017 and mandatory Title IX training at 4:00 pm on Friday, September 8, 2017
Eligible students must submit an application and resume no later than Friday, July 14, 2017.
**Note: Students who plan to enroll in clinical based courses, that is a course on an eight (8) week rotation, please consider applying for the Night DA positions, rather than the regular Day DA position. It is challenging to find coverage of the desk to fill the gaps created by the changes in your schedule when doing clinicals, thus affecting the safety and security of the residence halls.**
Below is the link for the application. Please be sure to complete the application yourself. The applications themselves contain instructions, information, and important dates -- please read carefully!