Effective patient safety and care.
Since the 1970s, reporting of health outcomes by healthcare agencies and other organizations has created an environment of transparency for health care organizations. The public can now access and compare hospitals on mortality rates, infections rates, whether or not a hospital has electronic medical records or physician order entry, how many complaints a hospital or nursing home has had and much more.
The Health Care Quality and Patient Safety (QPS) Graduate Certificate prepares students for addressing service-specific quality assurance issues, regulatory mandates for quality and safety and the "lean innovation model" for increasing both efficiencies in service delivery and satisfying patient expectations. QPS course work emphasizes the patient experience, relationships between patients, families and the providers of medical and behavioral services. This is accomplished through a study of data collection and analysis, effectively improving quality of care, patient satisfaction and regulatory compliance.
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