Registration Status Update and Tuition Appeal Policy

Policy Number: #200

Responsible Executive(s):

  • Provost

Responsible Office(s):

  • Registration Status Update and Tuition Appeal Committee

Date Adopted: 08-18-2020

A. Purpose

Regis University (Regis) acknowledges that students may need to withdraw from or not successfully complete a course(s) due to extenuating circumstances beyond their control. Due to these circumstances, students may wish to appeal to change the registration status of a withdrawn course or a failed course on their official transcripts. Students may also believe their circumstances warrant an adjustment to their tuition outside the normal tuition refund policy. A Registration Status Update and Tuition Appeal (RSUTA) is the avenue for students to submit their circumstances for committee review. On occasion, staff may submit a RSUTA on behalf of a student. There is no guarantee that any academic change in status or financial credit may be approved.

B. Scope

All Regis students should read and be familiar with this policy.

C. Definitions

Dropped Course: A course that is removed from the student schedule and credited back to the student account in full. If the drop process is completed appropriately and by the add/drop deadline that is published in the Academic Calendar, there is no academic or financial implications for the student.

Withdrawn Course: A course that is removed from the student schedule after the add/drop period published in the Academic Calendar and prior to the withdraw deadline. Depending on the week of the withdraw, a partial tuition refund may be granted. A “W” grade is indicated on the official academic transcript.

Family Member: The student’s parent including the biological, adoptive, step, or foster parent of a student or an individual who stood in loco parentis to the student when the student was a minor; legal spouse (including same-sex spouse if legally married), common law spouse, domestic partner (DP), or civil union partner (CUP); a student’s children to age 26, regardless of marital, or tax dependent status (including a stepchild, legally-adopted child, a child placed with the student for adoption, or a child for whom the student is the legal guardian); or a student’s dependent children of any age who are physically or mentally unable to care for themselves.

RSUTA Committee: Representatives from Academic Records & Registration, Office of Financial Aid, Office of Student Accounts, and each College Dean’s office come together twice a month to objectively evaluate the RSUTA. The decision of the RSUTA Committee is final and not subject to further appeal.

D. The Policy


Students requesting a registration status update or appealing their tuition charges should first determine if their extenuating circumstances fall under any other policy. Students should review the following if applicable:

Extenuating Circumstances Due to a Pregnancy Related Condition, Childbirth, or Sexual Misconduct:

Please contact the EO & Title IX Coordinator at 303-964-6435 or

Leave Due to a Medical Condition:

Please refer to the separate Medical Leave of Absence and Re-Entry Policy. The appropriate Dean, or designee, may submit a RSUTA on behalf of a student when approving a Medical Leave of Absence.

Leave Due to Military Deployment or call to Active Duty:

Please refer to the separate Military Leave of Absence and Readmission Policy. The Office of Records and Registration will process a RSUTA on behalf of a military service member if the student qualifies under the Military Leave of Absence and Readmission Policy.

If the extenuating circumstances do not fall under any of the above policies, the student should proceed with completing the RSUTA form.

Some eligible circumstances include, death of an immediate family member, employer-mandated travel, or employer-mandated increase in work load.


If possible, students should officially withdraw from all active courses impacted by the extenuating circumstances prior to submitting the RSUTA. The RSUTA form, along with a personal statement, and all required documentation, as indicated on the RSUTA form, should be sent to the Office of Academic Records and Registration as soon as possible, but no more than 30 days after the end of the semester in which the course(s) being appealed began.

Questions concerning the process can be directed to the Registration Status Update and Tuition Appeal Coordinator at Communication regarding the status of the RSUTA will be through a student’s email address.

For students requesting a RSUTA who receive financial aid through federal, state, or institutional funding programs, the policies and procedures regarding those programs will govern, regardless of the RSUTA being approved. Approval of an appeal may require certain funds to be returned to the funding program and this could result in a balance owed to Regis. The Office of Financial Aid can provide additional information on the impact of your RSUTA.

Circumstances NOT Eligible for a RSUTA:

  • Personal errors in judgment or irresponsibility involving transportation, academic ability, time management, or failure to drop courses by the add/drop deadline.
  • Misinterpretation of University policies and procedures as published in the Regis University Catalog, Student Handbook, and other University publications.
  • Lack of knowledge of Regis University policies and procedures as published in the Regis University Catalog, Student Handbook, and other University publications.
  • Failure of student to activate, maintain or access the official e-mail address.
  • Non-receipt of mail due to obsolete address on file with Regis University.
  • Student errors resulting in the delay of administrative processes relative to registration or the delivery of financial aid funds.
  • Non-qualification, late application, or loss of eligibility for financial aid or scholarships.
  • Appeals of non-refundable fees.
  • Inadvertent repetition of courses previously taken or transferred for credit.
  • Inadequate investigation of course requirements prior to registration and attendance.
  • Non-attendance or minimal attendance of class.
  • Dissatisfaction with course content, delivery of instruction or with academic progress in course. Complaints of this nature should be directed to the department chair.
  • Changes of, or personal conflicts with, the instructor of record.
  • Voluntary acceptance of employment or other activity impacting ability to attend classes.

Student Acknowledgements:

The RSUTA form includes several student acknowledgements including but not limited to the ones listed below. Students should contact the Registration Status Update and Tuition Appeal Coordinator at for questions regarding these acknowledgements or anything contained within this policy or within the RSUTA form.

  • Fees and charges other than tuition are not considered when submitting an appeal.
  • Any balance due on a student’s account needs to be paid in full and students are responsible for service and/or collection charges if they have not settled account balances. The submission of a RSUTA form does not halt the collection process.
  • Incomplete RSUTA forms or failing to provide accurate documentation will prevent the appeal from being considered. If additional documentation is requested, students should submit within one week of the request.
  • Submission of a RSUTA form does not guarantee approval and/or students may be approved for a different action. Students who have been approved to receive a credit of tuition shall have such credit applied to future coursework at Regis University absent extenuating circumstances. This credit will be valid for three semesters following the semester of the approved RSUTA. For example, if the course appealed is for fall of 2020, the credit is valid towards the next course enrollment in spring 2021, summer 2021, or fall of 2021.
  • The decision of the Regis University Registration Status Update and Tuition Appeal Committee is final and not subject to further appeal.
  • No more than two appeals will be considered during a student's enrollment at Regis University.
E. End Notes

This policy replaces the Registration Status Appeal Policy in its entirety.